Complaints

If you have a complaint or concern about the service you have received from a doctor or any member of staff working at Brockley Hill Surgery, please let us know. We operate a Practice Complaints Procedure as part of the NHS system, which meets the national criteria.

If you are complaining on behalf of someone else, please note that we adhere to strict rules of medical confidentiality and will not be able to act on this complaint without the patient’s permission on a signed and dated consent letter.

If the complaint is regarding a deceased patient, the practice will proceed with an investigation.

Ideally you need to make your complaint as soon as possible, but ideally within six months of the incident that caused the problem or within six months of discovering that you have a problem. This will enable us to gather all the information whilst still fresh.

 

The Procedure

We aim to sort out most problems easily and quickly and often at the time that they arise. If your problem cannot be sorted immediately and you wish to make a complaint, we would like you to let us know in writing as soon as possible.

All complaints should be addressed to the Practice Manager here at the Practice, who will ensure that your complaint is dealt with promptly.

Alternatively you can contact us using our secure electronic form by clicking the button below.

MAKE A COMPLAINT